1. How long does my order take to be delivered?
2. Can my shipping address be a PO Box?
3. "No Tracking Information Available"
4. How will I know when my order is placed?
5. How do I know what size costume to buy?
6. How can I return or exchange an item?
7. How do I make a claim for damaged items?
8. How do I make changes to an order?
9. How can I cancel my purchase?
10. How do I know if an item is out of stock?
11. Can I ship to a different address?
12. How can I pay for my order?
13. Important Information Regarding PayPal® Payments!
14. How do I contact you?
15. How do I use the shopping cart?
16. Why Should I create a login?
17. What is your Security Guarantee?
18. How can I Place International Orders?
19. Why does my billing statement appear as Dressup Costumes, Inc.?

How long does my order take to be delivered?

Ground can take up to 7 business days; 3 Day Select can take up to 5 business days and 2nd Day Air or Next Day Air can both take 2-3 business days from order date to be delivered. Most orders are shipped UPS and tracking numbers are provided. As a convenience you can track your UPS package here by selecting "Products shipped via UPS". At times it becomes necessary to ship using US Postal Service some of which are not provided tracking numbers. When tracking numbers are provided you can track your USPS package here by selecting "Products shipped via USPS".

**Costumers Network reserves the right to alter shipping methods at our discretion. For estimated shipping times for UPS ONLY please use our UPS shipping map. Click here for current year shipping updates.

Please remember that Halloween is our busiest season. We ship all orders as soon as possible, however, sometimes orders may be delayed during this time and can take longer to process. We apologize for this inconvenience and ask that you be patient. We also suggest that you choose an air shipping method like 3 Day Select or 2nd Day Air to further expedite your order process as they are processed first.

Can my shipping address be a PO Box?

Costumers Network ships orders using both UPS and USPS, therefore, your shipping address can be a Post Office Box.

"No Tracking Information Available"?

This means that a UPS tracking number has been assigned and your package has been boxed, taped and labeled. UPS has picked up the package but they have not uploaded the data to their main computer system making it “Temporarily Unavailable”. Once UPS updates their system the information will become available.

How will I know when my order is placed?

You will receive an email confirmation whenever the status of your order is updated by our system. You can also check the status at anytime by clicking on the "Order Status" button at the top of the page and entering your order details.

**Please Note: If you use a spam blocker and our emails are blocked it is your responsibility to add us to your spam blocker. Costumers Network will not fill out any spam blocker form required by your software.

How do I know what size to buy?

Our sizing chart is an estimate of child & adult clothing sizes. If you are unsure of what size to buy it is advised that you measure your child and gather as much information as possible before you place the order and if you are still unsure then don't hesitate to contact us for advice.

**Please Note: All available information on sizing or color is added to the product detail description page. Please do not email us for additional information as it is not available.

How can I return or exchange an item?

Due to the nature of the costume business, some styles are subject to change without notice due to manufacturer's production. The manufacturers do not notify us of these variations and they are beyond our control. Upon notification web site descriptions and images will be updated to reflect as accurately as possible the final product you will receive. We apologize for any inconvenience this may cause.

Return Policy
Items cannot be returned after 15 days from receipt. Returns will not be accepted UNDER ANY CIRCUMSTANCES, unless you have been issued a Return Merchandise Authorization number which can be requested from our Customer Care Department. The RMA number will need to be placed on the label of your returned item. A 15% RESTOCKING FEE will be charged on all returned items. You are responsible for shipping both ways unless prior arrangements have been made. All returns must be unworn and in new condition. Credits for returned items will be issued once items are received and reviewed by our returns department. Costumers Network has the right to refuse a returned item upon review if it is decided that the returned item is not in original condition. All returns must be price tag free and in new condition.

*Please Note: All returns received without an RMA number will be subject to a 25% restocking fee if accepted.

Non-Returnable Items
The following items are non-returnable: SPECIAL ORDER ITEMS and SALE ITEMS. Most mascot costumes are considered SPECIAL ORDER ITEMS. Due to health regulations: MASKS, WIGS, HATS, MAKE-UP, HAIR SPRAY, TEETH, MUSTACHES, and FACIAL PROSTHETICS cannot be returned. Shoes are also a SPECIAL ORDER ITEM and cannot be returned however shoes can be exchanged for size. Please send your request to our customer care department.

Halloween Return Policy
Due to the seasonality of the costume business purchases made between September 22, 2008 and November 7, 2008 are not eligible for return. Exchange requests during this time must be made through our customer care department. We ask that you review carefully our sizing chart and make your purchases early to avoid any inconvenience during this busy season. We can not be responsible for items that are sold out.

How do I make a claim for damaged items?

THE CARRIER IS LIABLE FOR DAMAGE OR LOSS IN TRANSIT. CLAIMS MUST BE FILED DIRECTLY WITH THE CARRIER WHO HANDLED THE MOVEMENT OF YOUR SHIPMENT. In the event of a mistake or shortage on your order, please contact our office within 3 days. If merchandise must be returned due to our mistake, the 15% Restocking Fee will be waived.

How do I make changes to an order?

Our goal is to ship orders as quickly as possible, therefore, our system processes your order in "real-time", for this reason no changes can be made to orders once they are submitted. Please double-check all of your address information, products ordered, and the shipping method selected prior to completing your order. If an error occurs, and the order has already shipped, you will need to receive the erroneous order and contact us to be issued an RMA number. If the return policy allows we will email you with further instructions for refund or exchange.

How can I cancel my purchase?

Our goal is to ship orders as soon as possible. Our system is fully automated, therefore, orders cannot be cancelled once they are submitted.

**Please Note: shipping and handling on orders that have been processed are the responsibility of the customer.

How do I know if an item is out of stock?

Our inventory is updated automatically every 30 minutes. Please remember that inventory levels are subject to change from the time of our email to you and the time you place your order.

Can I ship to a different address?

Yes, orders may have a different "ship to" address. When shipping to an address other than the billing address your order could be delayed. Please remember that some countries are blacklisted for delivery due to high levels of credit card fraud.

How do I pay for my order ?

Costumers Network offers the following payment method options:

• VISA, Master Card, Discover, American Express, PayPal®, Google Checkout
• eCheck is accepted through our regular checkout system or through PayPal®, however, if eCheck is used through PayPal® orders are held until funds have cleared the bank. (See Important Information Regarding PayPal® Payments! below)
  (All online charges are processed through our secure server or PayPal's or Google's and is 100% safe and secure, please see our privacy statement for further details.

Important Information Regarding PayPal® Payments!

PayPal offers a variety of payment options, emailing cash, credit card and even eCheck*. It is PayPal's advice to retailers that we ship ONLY to Confirmed addresses. It is in the customers best interest, therefore, to "Confirm" their shipping address with PayPal to avoid any delays. "Although the vast majority of PayPal transactions are completed without incident, it's impossible to completely eliminate the risk of fraud or chargebacks". For that reason Costumers Network will only ship to confirmed addresses.

PayPal also offers its members the ability to pay with eCheck*, this will delay the shipping of your merchandise until funds have cleared our account; usually 3-4 business days. Please see PayPal's web site for further details: https://www.paypal.com/

*Please Note: All eCheck transactions must clear funds before merchandise will be shipped.

How do I contact you?

If you cannot find what you need to know, please contact us using any of the following ways:

How do I use the shopping cart?

Our Shopping Cart system was designed solely with our customers' needs in mind. We listened to your thoughts and ideas and put together what we feel is one of the easiest ordering systems available.

How does it work? Easy, when you visit our products pages you will notice the button "Add To Cart" just click on the button and the product automatically gets added to your shopping cart. For you convenience there is also a quantity box for ordering more than one of any item.

You can view the contents of your shopping cart any time by clicking on the "Check Out" link or button. When you are finished shopping and ready to complete your order click on the "Check Out" button and you will be transported to our "SECURE" ordering form.

If you have any questions or need assistance with using our cart, contact us.

Why Should I create a login?

Costumers Network offers a login feature available on 2 levels. By creating a login you gain the ability to view your order history including details of each order, view the status of your orders, ability to save the contents of your cart to complete your order when more convenient, ability to change personal information including your password, and ability to retrieve a forgotten password. Register here!

With our wholesale login program you receive all of the above plus, customers that consistently spend $250.00 per order or more we offer the following as a discount rate. **NOTE: Registration and activation of your account is required. You will need to login prior to placing every order to receive the discount. Approval will be emailed to you with login details and instructions. The shopping cart will not allow for checkout if the minimum purchase requirement for your login level has not been met.

Minimum Purchase	Discount Rate
$250 - $999.99	%5
$1,000 - $4,999.99	FREE* Shipping
> $5,000	Contact Us

*Some restrictions apply.

What is your Security Guarantee?

Do I have a Security Guarantee? We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! CostumersNetwork.com uses the best technology available, Secure Socket Layer encrypting, to keep your private information and credit card information as secure as possible. Also remember that we do not sell any of your information to any third parties.

How Is My Privacy Protected at CostumersNetwork.com?
We at CostumersNetwork.com value your business, and your trust. Therefore, we will not sell nor give away your e-mail address (or any other personal information) to other businesses.

The reason we request your e-mail address is so we will be able to send you information regarding your order, (order confirmation, order processing, and tracking number). We may e-mail you coupons or discount offers in the future.

If you do not wish to receive any promotional offers from us, simply click on the "Unsubscribe" link at the bottom of each promotional email sent. Our system will automatically unsubscribe you and delete your email address from our database. We thank you for your business and trust.

Please see our privacy statement for additional information.

How can I place International Orders?

To help protect CostumersNetwork.com from fraudulent credit card usage, we do not allow International orders from some countries to be placed "real- time" on our web site. To see if your country is available for shipping please add something to your cart and look in the Country drop-down box. If you country is listed proceed with your order if not your country is not yet approved for a shipping destination.

All International orders will be shipped via USPS Global Express Mail, UPS Worldwide Expedited or UPS Worldwide Express. Delivery time to your country's Customs Department is approximately 3-5 business days. Unfortunately, CostumersNetwork.com has no control over your country's specific Customs requirements. Packages refused by Customs will not be entitled to a full refund. **Please Note: Costumers Network reserves the right to alter shipping methods at its sole discretion.

Why does my billing statement appear as Dressup Costumes, Inc.?

The web site name (COSTUMERS NETWORK) will NOT appear on your credit card billing statement. Instead, your credit card or your PayPal account will be billed by "DRESSUP COSTUMES, INC. " our parent company.